Bangalore City has the credit of being one of the Model stations in South Western Railway. It is the largest station in Bangalore division. The average daily earnings of the station are around Rs.50 lakhs, which forms about 50% of the divisional earnings. The station presently handles about 80000 originating passengers daily.
Computerised reservation system introduced in 1989 became a countrywide network in 1999. IVRS facility introduced for reservation enquiries has now been extended to cover the entire gamut of passenger enquiries including arrival/departure, PNR enquiry, and accommodation availability etc. A Railway call center, the first of its kind in Indian Railways, equipped with modern technology has been established. National Train Enquiry System, Passenger Operated Enquiry Terminals and Touch Screen Information Kiosks facility are the additional facilities available for the benefit of the passengers.
A Customer Facilitation Center functions in the concourse of the station rendering on the spot assistance in various aspects. The facilities include interface enquiry, electrical, mechanical and RPF assistance, provision of wheel chairs, confirmation and reservation enquiries, current reservation and Unreserved Ticketing System.This facilty is augmented by the 'May I Help You' centre provided adjacent to the Customer Facilitation Centres.
Escalators are provided as a part of movement of passengers from one platform to another.
Rail Wifi is provided for the use of passengers.