- Genuine Complaints from public, various administrative authorities, NGOs, etc. are important sources of information for identification of vigilance related issues in the Railways. Relief as such in the matter to the complaint is only incidental to the vigilance action.
- Redressal of grievances vis--vis Government organizations or public sector enterprises should not be the focus of complaints to the vigilance.
- Complaint can be lodged only against Railway officials over which Chief Vigilance Officer, South Western Railway has jurisdiction. The vigilance department has no jurisdiction over private individuals and other Government department ,
- The complainant should note:
4.1 The pre-requisite for investigation of a complaint should be signed and contain the name and address of the complainant. Any complaint that does not bear the name and address of the complainant is an anonymous complaint. A complaint which does not bear the full particulars of the complainant or is unsigned or is not subsequently acknowledged by a complainant as having not been made is a pseudonymous complaint. The vigilance department does not entertain both anonymous and pseudonymous complaints.
4.2 Another prerequisite is that complaints must be specific and contain factual details, verifiable facts and related matters. It should not be vague or contain sweeping general allegations.
4.3 The complainant where for valid & acceptable reasons desires that his identity be withheld while processing the complaint, then complaint may be addressed to Secretary, Central Vigilance Commission, New Delhi and should be superscripted "Complaint Under the Public Interest Disclosure" on the envelop.
4.4 The Vigilance Department does not entertain or inquire into any disclosure -
4.4.1 In respect of which a formal and public enquiry had been ordered under public servant's enquiries act, 1850 or
4.4.2 In respect of a matter which has been returned for enquiries under the commission of enquiries act, 1952.
4.5 Complaint should be addressed directly to the Chief Vigilance Officer, South Western Railway.
4.6 Complaints marked to a large number of functionaries and/vague are not normally pursued by the Chief Vigilance Officer.
4.7 Vigilance Officer will not entertain unnecessary correspondence in the matter, but will ensure that the complaints are investigated and action taken to its logical conclusion.
4.8 In case the complaint is found to be motivated or vexatious, the Vigilance
department shall be at liberty to take appropriate steps against such complaints.