ࡱ> [ x<bjbj 4Hΐΐ$ ;KKK____Ll_ *   ( * * * * * * $#%6N EK @   N   RK(  ( :\,)"r/_$   0 .%%%KT       N N        %          : 9&  M 7 ? # * 6 M  ? . 0 G 2 5 G SOUTH WESTERN RAILWAY   No. C.415/Trg./NG/Saksham/2017 Date : 23.11.2017 PCPO/SWR Sub : Project Saksham. Ref : CRB s letter No. E (MPP)/2017/3/25 dt 30.10.2017. A total of 2,458 Commercial staff of various categories are available in S.W. Railway (Annexure-1). As per Project SAKSHAM, all the above staff have to be trained for 5 days (within a period of 9 months). Based on the discussions held with various Commercial officers, Inspectors and staff, the following course of action may be adopted. The Training should not be continuously for 5 days , but it should be a one day Capsule on five (5) different days. Training may be imparted by Railway Officers and select Sr. Supervisors, who are proficient in English/Hindi/Kannada/other languages.. The five day capsule may incorporate different courses which are relevant to the staff for day to day working. One day capsule on Customer Care. One day capsule on Establishment & Finance Rules. One day capsule on Disaster Management including working of Fire Extinguishers, First Aid & Psychological counseling. One day capsule on various Rules and Regulations concerned with Comml. working. One day capsule on latest policies, circulars, updates & simple Quiz. The training can be imparted in three (3) divisional offices at SBC, MYS, UBL & HQrs Office. The training can be imparted on Sat/Sundays & one week day (total 2 days) every week. With Approx. 40 weeks (40x2 80 days training ) & 5 days training to every individual, this will amount to 16 batches. This means 150 staff at 4 different locations can participate in the training, on each day the training is held. This will avoid affecting the normal working of staff as well as the logistic issues that have to be thought of when training is held for continuous period of 5 days. This has the approval of PCCM. CCM/C&PS &  M 7 ? # * 6 M  ? . 0 G 2 5 G SOUTH WESTERN RAILWAY   No. C.415/Trg./NG/Saksham/2017 Date : 06.12.2017 Sr. DCMs/UBL, SBC & MYS Sub : Project Saksham. Ref : 1) CRBs letter No. E (MPP)/2017/3/25 dt 30.10.2017. 2) This office letter addressed to PCPO even no. dt 23.11.2017. In continuation of this office letter dated 23.11.2017, the following is the schedule of training for the month of Jan, 2018, to be held at Commercial Branch, HQ Office, Hubballi. Sl No.DateCourse1.03.1.2018 (WED)Customer Care2.06.1.2018 (SAT)Customer Care3.10.1.2018 (WED)Customer Care4.12.1.2018 (FRI)Rules & Regulations of Commercial Working5.17.1.2018 (WED)Rules & Regulations of Commercial Working6.20.1.2018 (SAT)Rules & Regulations of Commercial Working7.24.1.2018 (WED)Disaster Management 8.25.1.2018 (THU)Establishment & Finance Rules9.31.1.2018 (WED)Latest policies, circulars, Updates & Quiz Divisions may structure their own training schedule depending on local conditions. A total of 30 participants will be trained in every course at HQ level. Divisions are require to train a total of 40 participants in every course. For every course at HQ level during Jan, 2018, participants from HQ and all the three divisions are required to attend. The quota is as under : HQ - 10 UBL - 10 SBC - 05 MYS - 05 Divisions may kindly acknowledge and give their suggestions, if any. 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