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Handling of Complaints


Summary of Complaints Handled

Year

Opening Balance

Complains Received

Investigations

Finalized

Closing Balance

2022

27

214

219

22

2023

22

231

205

48

2024

48

179

206

21

2025

21

216

214

23

2026

(upto 31.03.2026)

23

53

40

36

Source : South Western Railway Last Reviewed : 28-05-2026