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Customer Facilitation Center (CFC)


The CFC, located in the station concourse is a passenger friendly amenity consisting of six counters:

  • Current reservation counter-
    Berths vacant after chart preparation are allotted here one hour before the scheduled departure of the train. 
    .

  • Unreserved Ticketing System (UTS)-
    Passengers can purchase unreserved tickets through ATVM for trains originating from Bangalore City to any destination all over the Indian Railways
    .

  • General Enquiry-
    All enquiries relating to arrival/departure, platform numbers, fare enquiry etc. are manually answered 
    .

  • Security, Law and Order-
    This counter is manned by a Railway Protection Force (RPF) personnel who takes care of all security related aspects.

 

IMPORTANT

1.Retiring Rooms at KSR Bengaluru City Railway Station has been outsourced and awarded under contract to M/s KMA Caterers. Online booking facility is available on thier website www.kmagrand.org. Booking can also be done by directly contacting the following Nos +91 88612 18863 / +91 8022876777. Enquiries may also be made by Whatsapp on +91 88612 18863 or by email on kmagrandblr@gmail.com.

2.Free Waiting Halls are available on PF No 1. Paid AC waiting halls are available in the First Floor, above the CFC in the concourse area, On PF No 1 and PF No 8. 

 

 

Source : South Western Railway Last Reviewed : 28-05-2026