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The 3A fares over SBC-MYS section was comparatively higher than that of AC buses and the demand was also not overwhelming. In order to garner revenue, the division took an initiative and constant interactions were made with Hqrs for running 3A coaches between SBC-MYS with reduced fares. The efforts  finally yielded results and presently five pairs of trains are running with reduced fares of 3A over SBC-MYS section w.e.f 08-10-16 wherein passengers can travel from SBC to MYS in one earmarked 3AC coach by paying CC fare (Rs.260/-) Consequent to conversion, the occupation has gone up by 70% which  was erstwhile around 2 to 3%.

With the advent of digital technology, the division reviewed the practise of pasting printed  reservation charts on the coaches and took a decision to do away with this w.e.f 09-11-16.  Passengers can receive the status of tickets from the following modes:

Passengers with confirmed reservation  have the required information on their tickets

Waitlisted/RAC passengers get their status update  on their registered mobile number through SMS

At SBC & YPR stations where most of the trains are originating, digital charting system is installed and at other stations, manual boards are installed for displaying the status of the waitilisted tickets

IVRS service through 139, on line booking website are also available to passengers for checking the status on real time basis.

The decision is taken as an eco-friendly green initiative where large  quantity of paper will be saved in the long run and the savings would be significant in terms of railway revenue and usage of paper. 

Railways as a model transporter needs to be facilitate all segments of the rail users. The visually challenged passengers have to be guided while at the station to the various amenities/services available for the travelling public.Generally visually challenged persons are self reliant and needs little help to guide them at public places. Braille is one such system used for communication by the visually challenged persons. Braille guidance boards and maps placed at strategic locations will be helpful in guiding such passengers at the railway station.

Source : South Western Railway CMS Team Last Reviewed on: 01-01-2019  

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