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Running Activities-Overview


SBC  (Bangalore)                                             Passenger Trains

YPR  (Yesvanthpur)                                         Passenger Trains

SGT  (Satelite Goods Terminal)                      Freight Trains

Running Room Facilities


Running Room

No of Beds

No of Rooms

Peak occupancy































 Railway Consumer Depot



Fuelling Points


Tank Storage

Capacity /KL










Other initiative of Mechanical Branch of SBC division:-

Mechanized Laundry :The Bangalore Division currently holds around 34 Primary maintained trains plying to various destinations across the country. The provision of clean & hygienic Bedroll to all the passengers is of vital importance to the railways. The division handles about 13000 sets (avg) of bedrolls per day for passengers in AC classes in all the Express/superfast trains, including the prestigious trains like Rajdhani, Duranto, Premium Express trains. The division has setup an in-house state of the art Mechanized Laundry to cater to the entire Bedroll requirement of the division. The construction of a 10 Ton/Day mechanized laundry under BOOT system was commissioned and started the work. This will address the perennial issue of complaints regarding quality of Bedrolls being supplied to the passengers of AC coaches.

Mechanized Coach Cleaning (MCC): The MCC of all Primary/Secondary/PFTR trains are being attended by the division. Currently the division handles a work load of about 550 coaches Avg.per day (PM/SM) for Mechanized cleaning and about 612 coaches Avg.per day for PFTR attention. The works are outsourced to a maximum extent on a turnkey basis and all the trains originating from the division are completely attended in all respects before departure.

OBHS:On Board House Keeping services (OBHS) is one more aggressive initiative taken by SBC divn of SWR to address the passenger complaints in en-route. It is observed that all the trains originating from SBC/YPR are long distance and on an average each long distance train travels for almost 2 days/nights before reaching destination. The en-route cleaning of the coaches have been major cause of concern and lots of complaints were being received on account of poor housekeeping. Hence the division has started the OBHS service, in the premium trains to start with, and extended to all the 27 long distance trains originating from SBC/YPR. The OBHS staff cleans the AC & Non-AC reserved coaches during nominated time slots and as per passenger demand. Apart from cleaning the toilets, passenger compartments, they also attend the petty repairs to the toilet mechanisms as well as watering of trains in en-route. They obtain feedback from the passengers and their performance is gauged based on the feedback from the passengers and necessary corrective actions are taken. There has been considerable improvement in the experience of the passengers after introduction of this service.

Bio-Toilet: The Open toilet system in coaches has been cause of great concern for the passengers & environmentalists. This also posed a concern to the maintenance of precious railways assets like rolling stock, Permanent-way (tracks) and signaling system all over the IR. There were several alternatives to open toilets and had limited success. Indian railways along DRDO developed a more convenient, reliable and practical solution to this problem by developing Bio-toilets. The bio-toilet with a digester tank converts all the human waste into water by deploying bacteria in the tanks attached at the bottom of the coach. Each tank houses around 120 Liters of bacteria and converts all the generated human waste during the run into water which is discharged to the atmosphere. This Bio-toilets have addressed all the environmental concerns and they are relatively in-expensive and easy to maintain. The Bangalore division currently has around 2800 Bio-toilets installed in around 800 coaches. The retro fitment of the bio-toilets to all the remaining coaches is being carried out and in due course of time, all the coaches of the division would be converted into bio-toilets with zero discharge of human waste.

Compliant redressal Mechanism:

The Mechanical branch of the Division is fully equipped to attend all the complaints/requests/feed-back in real-time regarding all the services being provided. The complaints/requests received through are attended round the clock with real time monitoring of the status of redressal. The following mechanism is available in the division to attend and redress the complaints/requests.

Twitter: All the complaints/requests/feed-back received from the passengers are monitored at C&W control office round the clock and necessary corrective actions are taken immediately to address the concerns of passengers.

Coach Mitra: A fully automated real time complaint redresses system has been introduced in all the long distance trains with OBHS through SMS/Web based application Coach Mitra (, wherein the passenger complaints/requests pertaining to on-board cleaning, Linen, watering, lighting & AC are attended immediately by the on-board OBHS/Linen/C&W/AC staff.  They obtain feedback from the passengers and their performance is gauged based on the feedback from the passengers and necessary corrective actions are taken. There has been considerable improvement in the experience of the passengers after introduction of this service.

WEB/SMS complaints through IR portal: The complaints/requests/feed-back received through IR portal (CP Grams) are also being attended promptly and all the concerns of the passengers are attended.

Any other complaints/feed-back received from the passengers through any other means (through Post/ RTI/ Public-Representatives/ committees) etc are attended appropriately with feedback to the concerned person(s).

Source : South Western Railway CMS Team Last Reviewed on: 11-10-2017  

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