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Public Grievance

Helpline for Women in Railways : 182

         To provide round the clock security related assistance to passengers, including women passengers, a three digit security helpline number 182 has already become functional through Divisional Security Control Rooms of Railway Protection Force (RPF) over Indian Railways. This helpline is manned by RPF personnel and can be accessed by passengers, including women passengers, during their journey over Railways. 



Performance in dealing 182 , 138 Help line- 2019,2020 and 2021

182 CALLS

CALLS RECEIVED

DISPOSED

2019

123

123

2020

49

49

2021 UP TO JULY

68

68







All India Helpline : 139

        Receives call for assistance for cleanliness, food and catering, coach maintenance, medical emergency and linen. This can be accessed by passengers, including women passengers.


Meri Saheli

             Bengaluru Division has launched 'MySaheli' initiative in the month of Oct-2020 with an aim to focus mainly o­n security of women & child in Railways and to boost the confidence of lady passengers especially traveling alone by trains duly interacting with them o­n their entire journey from originating station till destination station.                                                                                                                      

         Till date SBC division Mysaheli team attended total 3817 trains and interacted a total no of  1,77,890 lady passengers at SBC & YPR Railway Station.

Year

Trains

Female passengers interacted

22.10.2020- 31.12.2020

887

56,561

01.01.2021-25.08.2021

2930

121329