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Handling of Complaints


Year

Opening Balance

Complaints received

Investigations finalized

Closing Balance

2015

133

128

130

131

2016

131

128

140

119

2017

119

262

287

94

2018

94

272

345

21

2019

21

290

291

20

2020

20

204

211

13

2021

(as on 20.04.21)

13

77

72

18




Source : South Western Railway CMS Team Last Reviewed on: 28-05-2021  


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This is the Portal of Indian Railways, developed with an objective to enable a single window access to information and services being provided by the various Indian Railways entities. The content in this Portal is the result of a collaborative effort of various Indian Railways Entities and Departments Maintained by CRIS, Ministry of Railways, Government of India.