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ISSUE OF DUPLICATE TICKET IN LIEU OF LOST/TORN/MUTILATED TICKETS 
Duplicate ticket can be issued only in case of lost/torn/mutilated confirmed/RAC tickets.
The duplicate ticket can be issued against lost/torn/mutilated ticket if it is reported to the railway and the passenger can travel on the accommodation reserved by him, by making payment and getting a duplicate ticket as per following table: 

Before the chart preparation

CONDITIONS DISTANCE FARE TO BE PAID
Lost/Torn/Mutilated confirmed/RAC tickets for trains other than RAJDHANI/SHATABDI Up-to 500 KM 25% of the total fare
More than 500 KM 10% of the total fare subject to min. of 25% of the fare for 500 KM
For RAJDHANI / SHATABDI point to point fixed fare trains All distances 25% of the total fare

After the chart preparation

CONDITIONS DISTANCE FARE TO BE PAID
Confirmed lost tickets All distances 50% of the total fare
Confirmed torn/mutilated tickets Up-to 500 KM 25% of the total fare
More than 500 KM 10% of the total fare subject to min. of 25% of the fare for 500 KM
RAC/Torn/mutilated tickets All distances 25% of the total fare

Note: 

  • No duplicate ticket against lost RAC ticket is permitted after the chart preparation.

  • No duplicate ticket is issued against Wait List lost/torn/mutilated tickets. 

REFUND OF DUPLICATE TICKET 
If lost tickets are traced and presented along with the duplicate ticket before the departure of the train, refund is permitted for the duplicate ticket after deduction of 5% of the charges paid subject to a min. of Rs. 20/-. 

Thereafter, original ticket becomes valid for travel as well as refunds.

REFUND ON TICKETS PURCHASED ON CREDIT CARD 
Tickets purchased on credit cards can be cancelled and Credit Slip obtained only at such Railway Stations where Credit Card counters exist.

If you need to cancel your tickets at other stations, where such counters are not available, please cancel your reservation and obtain a Ticket Deposit Receipt. You can then apply to Chief Commercial Manager (Refunds) of the zone, to which the Ticket Deposit Receipt - issuing station belongs.




Source : दक्षिण पश्चिम रेलवे CMS Team Last Reviewed on: 10-08-2020  


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