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Year | Opening Balance | Complaints received | Investigations finalized | Closing Balance | 2015 | 133 | 128 | 130 | 131 | 2016 | 131 | 128 | 140 | 119 | 2017 | 119 | 262 | 287 | 94 | 2018 | 94 | 272 | 345 | 21 | 2019 | 21 | 290 | 291 | 20 | 2020 | 20 | 204 | 211 | 13 | 2021 (as on 20.04.21) | 13 | 77 | 72 | 18 |
Source : South Western Railway CMS Team Last Reviewed : 26-11-2021
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