Helpline for Women in Railways : 182
To provide round the clock security related assistance to passengers, including women passengers, a three digit security helpline number 182 has already become functional through Divisional Security Control Rooms of Railway Protection Force (RPF) over Indian Railways. This helpline is manned by RPF personnel and can be accessed by passengers, including women passengers, during their journey over Railways.
Performance in dealing 182 , 138 Help line- 2019,2020 and 2021
| 182 CALLS | CALLS RECEIVED | DISPOSED |
| 2019 | 123 | 123 |
| 2020 | 49 | 49 |
| 2021 UP TO JULY | 68 | 68 |
All India Helpline : 139
Receives call for assistance for cleanliness, food and catering, coach maintenance, medical emergency and linen. This can be accessed by passengers, including women passengers.
Meri Saheli
Bengaluru Division has launched 'MySaheli' initiative in the month of Oct-2020 with an aim to focus mainly on security of women & child in Railways and to boost the confidence of lady passengers especially traveling alone by trains duly interacting with them on their entire journey from originating station till destination station.
Till date SBC division Mysaheli team attended total 3817 trains and interacted a total no of 1,77,890 lady passengers at SBC & YPR Railway Station.
| Year | Trains | Female passengers interacted |
| 22.10.2020- 31.12.2020 | 887 | 56,561 |
| 01.01.2021-25.08.2021 | 2930 | 121329 |
