Bangalore City has the credit of being one of the model stations in Southern Railway. It is the largest of the 74 stations in the division. The average daily earnings of the station are around rs.30 lakhs, which forms about 34% of the divisional earnings. The station presently handles about 4000 originating passengers daily, which has registered an increase of 58% over the last 5 years.
Computerised reservation system introduced in 1989 became a countrywide network in 1999. IVRS facility introduced for reservation enquiries has now been extended to cover the entire gamut of passenger enquiries including arrival/departure, PNR enquiry, and accommodation availability etc. A Railway call center, the first of its kind in Indian Railways, equipped with modern technology has been established. National Train Enquiry System, Passenger Operated Enquiry Terminals and Touch Screen facility are the additional facilities available for the benefit of the passengers.
A Customer Facilitation Center functions in the concourse of the station rendering on the spot assistance in various aspects. The facilities include interface enquiry, electrical, mechanical and RPF assistance, provision of wheel chairs, confirmation and reservation enquiries, current reservation and Unreserved Ticketing System.
Being the highest passenger handling station of the division, Bangalore city is also the biggest parcel and luggage handling station, and the largest in the South Western Railways. Parcel Traffic contributes an average originating earnings of Rs.2.7 lakhs per day from about 100 tonnes of parcels booked, with luggage traffic supplementing with an average of Rs30, 000 from 10 tonnes of luggage, In tune with the increase in passenger traffic, the combined parcel and luggage traffic has also registered an increase in passenger traffic, the combined parcel and luggage traffic has also registered an increase of 60% over the last 5 years.