ISSUE OF DUPLICATE TICKET IN LIEU OF LOST/TORN/MUTILATED TICKETS
Duplicate ticket can be issued only in case of lost/torn/mutilated confirmed/RAC tickets.
The duplicate ticket can be issued against lost/torn/mutilated ticket if it is reported to the railway and the passenger can travel on the accommodation reserved by him, by making payment and getting a duplicate ticket as per following table:
Before the chart preparation
| CONDITIONS | DISTANCE | FARE TO BE PAID |
| Lost/Torn/Mutilated confirmed/RAC tickets for trains other than RAJDHANI/SHATABDI | Up-to 500 KM | 25% of the total fare |
| More than 500 KM | 10% of the total fare subject to min. of 25% of the fare for 500 KM |
| For RAJDHANI / SHATABDI point to point fixed fare trains | All distances | 25% of the total fare |
After the chart preparation
| CONDITIONS | DISTANCE | FARE TO BE PAID |
| Confirmed lost tickets | All distances | 50% of the total fare |
| Confirmed torn/mutilated tickets | Up-to 500 KM | 25% of the total fare |
| More than 500 KM | 10% of the total fare subject to min. of 25% of the fare for 500 KM |
| RAC/Torn/mutilated tickets | All distances | 25% of the total fare |
Note:
REFUND OF DUPLICATE TICKET
If lost tickets are traced and presented along with the duplicate ticket before the departure of the train, refund is permitted for the duplicate ticket after deduction of 5% of the charges paid subject to a min. of Rs. 20/-.
Thereafter, original ticket becomes valid for travel as well as refunds.
REFUND ON TICKETS PURCHASED ON CREDIT CARD
Tickets purchased on credit cards can be cancelled and Credit Slip obtained only at such Railway Stations where Credit Card counters exist.
If you need to cancel your tickets at other stations, where such counters are not available, please cancel your reservation and obtain a Ticket Deposit Receipt. You can then apply to Chief Commercial Manager (Refunds) of the zone, to which the Ticket Deposit Receipt - issuing station belongs.
